Privacy Policy

Effective Date: 17 September 2026

Aanush Express (“Aanush Express”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, enquiry forms, pickup booking services, shipment tracking facilities, and related communications.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use https://aanushexpress.com/ and when you contact or transact with Aanush Express.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Aanush Express

Aanush Express provides courier booking and logistics-related services for domestic and international shipments, including document shipments, personal parcels, educational documents, and other permitted shipments.

Our services may involve authorised courier, logistics, transportation, delivery, payment, technology, and other service partners required to process and complete your shipment.

All shipments are subject to applicable laws, customs requirements, destination-country regulations, and carrier restrictions.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Contact Information

This may include:

Full name
Mobile number
Email address
Residential or business address
Pickup address
Delivery address
City, state, country, and postal code

B. Shipment Information

When you request a courier service or pickup, we may collect information necessary to process the shipment, including:

Sender information
Recipient information
Pickup and delivery locations
Shipment type
Package description
Approximate package weight and dimensions
Number of packages
Delivery destination
Shipping preferences
Tracking information
Information required for customs or carrier processing

We only request information that is reasonably necessary to provide the requested service or comply with applicable requirements.

C. Enquiry Information

If you contact us through our website, telephone, email, WhatsApp, or other communication channels, we may collect:

Your name
Contact details
Your enquiry or message
Service requirements
Information you voluntarily provide during the communication

D. Payment Information

Where online payments are available, payments may be processed through third-party payment providers.

Aanush Express does not intentionally store complete credit card, debit card, CVV, UPI PIN, internet banking password, or other confidential payment credentials on its own servers unless specifically stated otherwise.

Payment information may be processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.

E. Technical Information

When you visit our website, certain technical information may be automatically collected, such as:

IP address
Browser type
Device type
Operating system
Approximate geographic location derived from technical information
Pages visited
Date and time of visits
Referring website
Website interaction information
Error and diagnostic information

This information may be used for website security, performance, analytics, troubleshooting, and improvement.

3. How We Use Your Information

We may use collected information for legitimate business purposes, including:

Processing courier and pickup requests.
Providing quotations and service information.
Arranging shipment collection and delivery.
Communicating with senders and recipients regarding shipments.
Providing shipment tracking and status updates.
Responding to customer enquiries.
Processing payments through authorised payment providers.
Coordinating with authorised courier and logistics partners.
Meeting customs, regulatory, legal, and carrier requirements.
Preventing fraud, misuse, prohibited shipments, and other unlawful activity.
Maintaining website security.
Improving our website, services, and customer experience.
Measuring website performance and advertising effectiveness.
Sending service-related communications.
Sending promotional communications where permitted and where appropriate consent has been obtained.
Maintaining business, accounting, operational, and customer-service records.

We do not use personal information for purposes that are unrelated to the purpose for which it was collected unless permitted by applicable law or you have provided appropriate consent.

4. Courier and Logistics Partners

To provide our services, we may share relevant information with authorised courier companies, logistics providers, transportation partners, customs-related service providers, technology providers, payment processors, and other service providers involved in completing your requested shipment.

For example, shipment information may need to be provided to a courier or logistics partner so that the shipment can be collected, transported, processed, tracked, and delivered.

We aim to share only information reasonably necessary for the relevant service.

Third-party service providers may process information according to their own contractual obligations, privacy policies, and applicable laws.

5. International Shipments

For international shipments, certain personal and shipment information may need to be shared with:

International courier partners
Destination-country delivery partners
Customs authorities
Government or regulatory authorities where legally required
Customs brokers or authorised logistics providers
Other service providers involved in international transportation

International shipments may therefore involve the transfer or processing of information outside India where necessary to provide the requested service or comply with applicable requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, maintain security, remember preferences, and measure advertising or website performance.

Cookies may be used for purposes such as:

Essential website functionality
Website analytics
Performance measurement
Security
Advertising measurement
Understanding how visitors interact with our website

You may be able to control or delete cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

Where legally required, we will provide appropriate consent mechanisms for cookies and similar technologies.

7. Google Analytics and Google Advertising

We may use Google services such as Google Analytics and Google Ads to understand website traffic, measure advertising performance, and improve our marketing.

Where applicable, these services may use cookies, device identifiers, or similar technologies to collect information about website interactions.

If we use Google Ads remarketing, audience features, or similar advertising technologies, we will use them in accordance with applicable Google policies and applicable privacy requirements.

Google provides controls that allow users to manage certain advertising and activity settings.

You can learn more about Google’s advertising practices through Google’s own privacy and advertising resources.

Where legally required, appropriate consent will be obtained before using cookies or personal information for applicable advertising purposes.

8. Advertising and Marketing Communications

We may use information you provide directly to us to communicate with you about our services, enquiries, bookings, or offers.

Marketing communications will be sent where permitted by applicable law and, where required, with appropriate consent.

You may request to stop receiving promotional communications by:

Using the unsubscribe option provided in the communication; or
Contacting Aanush Express using the contact details provided below.

Service-related communications, such as shipment updates, booking confirmations, payment information, or important service notices, may still be sent where necessary to provide the requested service.

9. WhatsApp and Other Communication Channels

If you contact us through WhatsApp or another third-party communication platform, the information exchanged may also be processed by that platform according to its own terms and privacy policy.

We may use such communication channels to respond to enquiries, provide quotations, confirm pickup details, provide shipment updates, and provide customer support.

You should avoid sending unnecessary confidential information through messaging platforms.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse, loss, or destruction.

Security measures may include:

HTTPS/SSL encryption
Access controls
Restricted administrative access
Secure hosting practices
Password protection
Monitoring and security measures
Appropriate service-provider controls

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Google’s advertising policies also require appropriate security measures when personal information is collected, including secure transmission through SSL/HTTPS where applicable.

11. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing requested services
Maintaining shipment and transaction records
Customer support
Accounting and business records
Legal and regulatory compliance
Resolving disputes
Preventing fraud and misuse
Enforcing agreements

The retention period may vary depending on the type of information and applicable legal or operational requirements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal requirements.

12. Disclosure Required by Law

We may disclose personal information where reasonably necessary to:

Comply with applicable laws and regulations
Respond to lawful government or regulatory requests
Comply with court orders or legal processes
Meet customs requirements
Investigate suspected fraud or unlawful activity
Protect the rights, property, safety, or security of Aanush Express, our customers, partners, or others

13. Prohibited and Restricted Shipments

Aanush Express does not knowingly accept shipments that are prohibited by applicable law, customs regulations, carrier rules, or destination-country restrictions.

Customers are responsible for providing accurate information about the shipment and its contents.

We may request additional information or documentation where necessary to determine whether a shipment can be accepted.

We may refuse, hold, return, or cancel a shipment where required by law, customs authorities, carrier restrictions, security requirements, or our operational policies.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, courier partners, tracking services, social media platforms, or other external services.

Aanush Express is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

15. Children’s Privacy

Our website and services are intended for general users and are not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes unrelated to providing a legitimate service.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action where required.

16. Accuracy of Information

Customers are responsible for providing accurate, complete, and current information when submitting enquiries, booking shipments, or providing sender and recipient details.

Incorrect information may result in shipment delays, failed delivery, additional charges, customs issues, or other service problems.

Please notify us if information previously provided to us needs to be corrected.

17. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

Request information about personal data we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Request information about certain data processing activities
Opt out of promotional communications
Raise a privacy-related complaint or concern

Requests may be subject to verification and applicable legal or regulatory requirements.

To exercise an applicable privacy right, contact us using the details provided below.

18. Google Advertising and Data Choices

If we use your data for advertising measurement, audience features, remarketing, or similar advertising purposes, applicable disclosures and consent requirements will be followed.

Google requires advertisers using its audience/data features to provide appropriate information about how data is used for online advertising and, where applicable, how third-party vendors such as Google may use cookies or device identifiers.

You can manage certain Google advertising preferences through Google’s advertising settings.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our services
Website functionality
Technology
Legal or regulatory requirements
Privacy practices
Advertising or analytics services

When we make changes, the updated policy will be published on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.

20. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Aanush Express.

Aanush Express

Website: https://aanushexpress.com/

Email: rahul@aanushexpress.com

Phone: 8124 403 403

For privacy-related requests, please include sufficient information for us to identify the relevant request and respond appropriately.

21. Consent and Acknowledgement

By using our website or voluntarily providing personal information to Aanush Express, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.

Where applicable law requires specific consent, we will obtain that consent through an appropriate mechanism.

Last Updated: 17 September 2026