Refund & Cancellation Policy
Refund & Cancellation Policy
Effective From: 09/10/2023
At Aanush Express, we are committed to providing reliable domestic and international courier and logistics services. Due to the nature of courier, transportation, customs, and logistics services, all bookings and payments are generally non-refundable once the service has been confirmed or processing has commenced.
Please read this Refund & Cancellation Policy carefully before making a booking or payment.
## 1. No-Refund Policy
All payments made to Aanush Express for courier, logistics, pickup, transportation, packing, customs coordination, or related services are non-refundable.
Once a booking is confirmed, Aanush Express may immediately allocate resources, arrange pickup, prepare documentation, process the shipment, or engage third-party courier and transportation partners. Therefore, customers are not entitled to a refund after payment.
No refund will be provided due to a change of mind, cancellation by the customer, delay, failure to receive the shipment, or any other reason except where a refund is specifically required under applicable law or expressly approved by Aanush Express in writing.
2. Cancellation by Customer
Customers may request cancellation before the shipment is processed or picked up. However, cancellation does **not automatically create an entitlement to a refund.
If Aanush Express has already incurred any costs, including pickup charges, packing charges, documentation charges, payment gateway charges, carrier charges, or other operational expenses, such amounts will not be refundable.
Once the shipment has been picked up, processed, booked with a carrier, or handed over for transportation,
cancellation will generally not be permitted and no refund will be issued.
3. Failed or Unsuccessful Delivery
No refund will be provided when delivery cannot be completed because of circumstances including:
* Incorrect or incomplete address
* Incorrect recipient details
* Recipient unavailable or refusing delivery
* Recipient refusing to accept the shipment
* Failure to provide required documents
* Customs clearance issues
* Import restrictions in the destination country
* Prohibited or restricted contents
* Non-payment of customs duties or taxes
* Destination-country regulations
* Customer-provided incorrect shipment information
* Customer-requested changes that affect delivery
* Repeated unsuccessful delivery attempts
Additional charges may apply for return, re-delivery, storage, customs clearance, or other services where applicable.
## 4. Customs Delays, Rejection or Seizure
International shipments are subject to customs inspection and the laws of the destination country.
If a shipment is delayed, held, rejected, returned, confiscated, or otherwise affected by customs authorities due to documentation, product restrictions, import regulations, duties, taxes, or other regulatory requirements, **the customer will not be entitled to a refund from Aanush Express**, except where required by applicable law or specifically agreed in writing.
Any customs duties, penalties, storage charges, return charges, or other government/carrier charges may be payable by the customer.
## 5. Shipment Delays
Estimated delivery timelines are provided for guidance and may be affected by customs clearance, weather, transportation disruptions, government restrictions, carrier operations, incorrect documentation, or other circumstances beyond Aanush Express’s reasonable control.
**A delay in delivery does not automatically qualify the customer for a refund.**
## 6. Prohibited or Undeclared Items
If a shipment contains prohibited, restricted, illegal, hazardous, or undeclared goods, Aanush Express may refuse, hold, return, or otherwise deal with the shipment in accordance with applicable law and carrier regulations.
**No refund will be provided for shipments rejected or affected because of prohibited, restricted, undeclared, or incorrectly declared items supplied by the customer.**
## 7. Incorrect Information Provided by Customer
Customers are responsible for ensuring that all information provided during booking is accurate.
No refund will be provided where a shipment cannot be processed or delivered due to incorrect or incomplete:
* Sender information
* Recipient information
* Address
* Phone number
* Product description
* Shipment value
* Weight or dimensions
* Customs information
* Required documents
Any additional costs arising from incorrect information may be charged to the customer.
## 8. Packaging and Handling Charges
Packing, repacking, special handling, documentation, pickup, and other service charges may be incurred before or during shipment processing.
**Such charges are non-refundable once the relevant service has been provided or initiated.**
## 9. Payment Gateway and Transaction Charges
Where applicable, payment gateway charges, transaction fees, bank charges, or other third-party processing fees may be deducted from any amount that Aanush Express is legally or contractually required to refund.
## 10. Exceptional Refunds
Although Aanush Express follows a **strict no-refund policy**, in exceptional circumstances a refund may be considered entirely at the discretion of Aanush Express management.
Any approved refund will be subject to verification, applicable deductions, and the terms communicated to the customer.
**Approval of one refund does not establish a precedent or create an automatic right to refunds for future transactions.**
## 11. Refund Processing
Where a refund is exceptionally approved, it will normally be processed through the original payment method used by the customer, subject to payment-provider processing timelines.
Aanush Express is not responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial institutions.
## 12. Claims for Loss or Damage
A refund of the shipping charges is separate from claims relating to shipment loss or damage.
Any claim for loss or damage will be handled according to the applicable **Terms & Conditions**, carrier conditions, declared shipment value, insurance terms, and applicable law.
Customers must submit supporting documents within the prescribed claim period.
## 13. Customer Acceptance
By making a payment or booking a shipment through Aanush Express, the customer confirms that they have read, understood, and accepted this Refund & Cancellation Policy.
**Customers are strongly advised to review the service details, shipment restrictions, destination requirements, charges, and applicable conditions before making payment.**
## 14. Policy Updates
Aanush Express reserves the right to modify this Refund & Cancellation Policy from time to time.
The latest version published on the Aanush Express website will apply to future bookings and transactions, subject to applicable law.
## 15. Contact Us
For questions regarding this policy, please contact:
**Aanush Express**
**Phone:** +91 91596 88688
**Website:** www.aanushexpress.com
**Address:** AANUSH EXPRESS International Courier | Mhu Complex, No.692/472, Anna Salai Before, Nandanam, Chennai, Tamil Nadu 600035
: Whatsapp : +91 8124 403 403 | Landline : 044 43150 403 | Email : rahul@aanushexpress.com , rahulaanush@gmail.com